World Certification Institute – WCI | Global Certification Body World Certification Institute (WCI) is a global certifying body that grants credential awards to individuals as well as accredits courses of organizations.

From Customer Experience To Student Experience Just like a brand cannot fulfil the desires and expectations of all consumers, knowledge providers cannot adapt their pedagogy to the learning capabilities of all individuals. This is a known fact. Teachers (or Lecturers), should ...

Dos Equis may lay claim to The Most Interesting Man in the World, but it’s another brand that boasts the world’s most interesting and famous customer service representative: Virgin Group Founder, Richard Branson. While the billionaire son of a barrister ...

When people don’t feel appreciated, there’s more internal conflict and stress, a decrease in productivity, more absenteeism, lower customer satisfaction ratings and reviews and even a decrease in customers. In fact, in the book “The 5 Languages of Appreciation in ...